Privacy Notice – Customer Feedback Collection through Meta Platforms
Effective Date: 21-June-2026
Company Name: FAWAZ TRADING & ENGINEERING SERVICES Co. WLL
Country: State of Kuwait
Contact Email: kw.info@fawaz.com
Contact Number: +965 22942000 / 1888010
1. Purpose of this Notice
This Privacy Notice explains how FAWAZ TRADING & ENGINEERING SERVICES Co. WLL collects, uses, stores, and protects customer feedback and related personal information submitted through Meta platforms.
By submitting your feedback through Meta platforms, you acknowledge that your information will be processed in accordance with this Privacy Notice.
2. Information We May Collect
We may collect the following information when you submit feedback:
| Category | Examples |
| Feedback details | Comments, ratings, and survey responses |
| Technical / Meta data | Information made available through Meta tools, such as form submission date and interaction details |
We will not intentionally collect sensitive personal information unless it is necessary for handling your feedback or complaint.
3. Purpose of Collection
We collect and use your information for the following purposes:
- To receive and review customer feedback.
- To improve our products, services, customer support, and digital experience.
- To comply with applicable legal, regulatory, audit, and business requirements in Kuwait.
- To measure customer satisfaction.
We will not use your feedback information for unrelated marketing unless we obtain your consent or provide you with a clear opt-out option.
4. Legal Basis and Consent
Your information is collected based on your voluntary submission of feedback through Meta platforms or by your consent when completing a feedback request.
You may withdraw your consent or request deletion of your submitted information by contacting us at kw.info@fawaz.com, subject to legal, regulatory, or legitimate business record-retention requirements.
5. Use of Meta Platforms
When you submit information through Meta services, Meta may also process your data according to its own privacy policies and terms.
FAWAZ TRADING & ENGINEERING SERVICES Co. WLL is responsible for how it uses the information received from Meta forms. Meta is responsible for its own platform-level data processing.
You are encouraged to review Meta’s privacy policy and privacy settings directly on the relevant Meta platform.
6. Sharing of Personal Information
We may share your information only when necessary, with:
- Authorized employees handling feedback, complaints, or customer service.
- Internal departments such as customer service, operations, quality, compliance, IT, or management.
- Service providers supporting CRM, call center, IT systems, analytics, or customer communication.
- Regulatory, legal, or government authorities where required by applicable law.
- Meta, only to the extent the information is processed within Meta’s platform tools.
We do not sell your personal information.
7. Data Storage and Retention
Your information will be retained only for as long as necessary for the purpose for which it was collected, including feedback handling, complaint resolution, audit, quality monitoring, and legal or regulatory requirements.
Retention period: 3 years from closure of feedback unless a longer period is legally required.
After the retention period, the information will be securely deleted, anonymized, or archived in accordance with our internal data retention procedures.
8. Data Security
We apply reasonable administrative, technical, and organizational security measures to protect your information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Access to feedback data is restricted to authorized personnel who require it for legitimate business purposes.
9. International Transfer
Because Meta platforms and some technology service providers may process or store information outside Kuwait, your information may be transferred internationally. Where this occurs, we will take reasonable steps to ensure appropriate protection of your information in accordance with applicable privacy and data protection requirements.
10. Your Rights
Subject to applicable laws and internal verification procedures, you may request to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent for future processing.
- Request deletion of your information, where legally permitted.
- Object to marketing communications.
- Ask how your information has been used or shared.
To exercise your rights, contact us at:
Email: kw.info@fawaz.com
Phone: +965 22942000 / 1888010
Address: Building – 2, Block- 2, Ardhiya Industrial Area, P.O Box 20423, Safat 13065, Kuwait
11. Marketing Communication
If you provide your mobile number or email address, we may contact you only for the purpose related to your feedback unless you have separately agreed to receive marketing communications.
You may opt out of marketing communications at any time by contacting us or using any unsubscribe or opt-out option provided.
12. Customer Responsibility
Please do not submit unnecessary sensitive information through Meta platforms, such as Civil ID copies, bank card details, medical reports, passwords, OTPs, or confidential documents, unless specifically requested through an official secure channel.
13. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or Meta platform requirements. The updated version will be published on our website or made available through the relevant feedback collection channel.
14. Contact Us
For any privacy-related questions, complaints, or requests, please contact:
FAWAZ TRADING & ENGINEERING SERVICES Co. WLL
Address: Building – 2 , Block- 2, Ardhiya Industrial Area, P.O Box 20423, Safat 13065 ,Kuwait
Email: kw.info@fawaz.com
Phone: +965 22942000 / 1888010
